Terms and Conditions
The following conditions govern the relationship between you and Cosmobet Casino and take effect from the moment you open an account. Registering confirms that you have read them and accept them in full.
Who may open an account
Cosmobet Casino is operated under licence OGL/2025/4887/5353 granted by the Curaçao Gaming Authority. An account may be opened only by an individual who has attained the legal gambling age in their place of residence and whose participation is lawful there; establishing that lawfulness is your responsibility, not ours.
One account is permitted per person, per household and per device or IP address. Duplicate registrations are consolidated or closed, and any balance built on a duplicate account may be reduced to the original deposit value.
Accounts are personal and non-transferable. You are responsible for keeping your credentials confidential and for all activity conducted through your login. Notify support without delay if you suspect unauthorised access, and enable two-factor authentication where offered.
Funding your account and withdrawals
Deposits must originate from a payment instrument held in your own name. Third-party funding is refused, and where it is detected after the fact the deposit is returned to source and the account placed under review.
Verification must be completed before a first withdrawal is released. We may request updated documents at intervals thereafter, particularly where cumulative activity crosses a regulatory reporting threshold. Withdrawal requests are ordinarily processed within seventy-two hours of successful verification, with the receiving provider's own timescales applying afterwards.
Where practicable, withdrawals are returned by the method used to deposit. Dormant accounts with no login activity for twelve consecutive months may attract an administration charge, and we will attempt to contact you at the address on file before any such charge is applied.
Promotional offers
Every bonus carries its own conditions covering the qualifying deposit, the wagering multiple, the maximum stake permitted while a wagering requirement is outstanding, the expiry window and the list of contributing games. Those specific conditions sit alongside these general terms and prevail where the two differ.
Games contribute to wagering requirements at differing rates. Slot titles ordinarily contribute in full, while table games, video poker and live dealer content contribute at a reduced rate or not at all. Placing bets above the stated maximum stake while a bonus is active may result in forfeiture of the bonus and any winnings derived from it.
Patterns designed to extract value without genuine risk — low-margin hedging, coordinated play across linked accounts, or systematic exploitation of a pricing error — constitute bonus abuse. Where we identify such conduct we may withdraw promotional eligibility, void the affected winnings and, in serious cases, close the account while returning verified deposits.
Game outcomes and platform availability
Results are determined by random number generators supplied and independently tested by our game providers. Neither Cosmobet Casino nor any individual member of staff can influence the outcome of a round once it has been initiated.
In the event of a technical malfunction, a dropped connection or a discrepancy between the result displayed to you and the result recorded on the provider's server, the server record is authoritative. Rounds affected by a malfunction are voided and stakes returned.
Access may be suspended for scheduled maintenance, security response or where continuing to offer the service in your territory would conflict with applicable law. We give notice of planned interruptions where circumstances allow but cannot guarantee uninterrupted availability.
Complaints, closure and changes to these terms
Raise any dispute with our support desk first, quoting your account reference and the date and time of the transaction concerned. We aim to issue a substantive response within fourteen days; if the matter remains unresolved after our final response, it may be referred to the alternative dispute resolution body identified on our contact page.
You may close your account at any time by writing to support, and any confirmed balance will be returned to a verified payment method. We may suspend or close an account where these terms have been breached, where verification cannot be completed, or where we are directed to do so by a regulator or court.
These conditions may be amended to reflect changes in law, licensing requirements or the services offered. The version published on this page at the time you place a bet governs that bet. Continued use of your account after a revision takes effect signifies acceptance; if you do not accept a change, close your account and withdraw your balance.
Questions about this document go to [email protected].
This page is a consolidated statement of the conditions applying to accounts at Cosmobet Casino. Where a translated version is published, the English text prevails in the event of any inconsistency, and specific promotional terms take precedence over these general provisions in relation to the offer concerned.